We take your personal data seriously. This policy explains exactly what information we collect, how we use it, and the rights you hold as a player on our Philippines mobile gaming platform.
This Privacy Policy applies to all personal information collected by hiyangplus when you register an account, make a deposit in Philippine pesos, place bets, play bingo, access the VIP programme, or simply browse our platform from any mobile device in the Philippines. It covers how we gather your data, the purposes for which we use it, who we may share it with, how long we keep it, and the rights you can exercise at any time. By creating an account and using our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, you should not proceed with registration. We update this policy periodically, and the effective date at the bottom of this page will always reflect the most recent revision.
When you register with hiyangplus, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and maintain your account, verify that you meet the minimum age requirement under Philippine law, and ensure that only you can access your account. We also collect your preferred currency setting, which defaults to Philippine pesos, and any optional profile details you choose to provide. Account data is stored securely and is never shared with third parties for marketing purposes without your explicit consent. You may update most of your account details at any time through your account dashboard, and corrections to identity-related fields may require supporting documentation for verification.
To process deposits and withdrawals in Philippine pesos, we collect payment method details, transaction amounts, timestamps, and reference numbers associated with each transaction. We do not store full card numbers or sensitive authentication credentials on our servers; payment processing is handled through secure, compliant payment partners operating under applicable Philippine financial regulations. Transaction records are retained for the period required by law and for the purpose of resolving any disputes that may arise. We may use aggregated, anonymised transaction data to improve our deposit and withdrawal processes and to detect unusual activity that could indicate fraud or money laundering. If you have questions about a specific transaction, you can review your full history in your account dashboard or visit the FAQ page for guidance.
We record all gaming and betting activity on the platform, including bets placed, games played, wager amounts, outcomes, and session durations. This data is used to calculate your VIP tier progress, personalise your experience, ensure the integrity of all games and sports betting markets, and comply with our responsible gaming obligations under Philippine regulations. Gaming activity data may also be used in aggregate form to improve platform performance and to develop new features relevant to Filipino players. We retain individual gaming records for as long as your account is active and for a defined period after account closure, in line with our legal obligations. If you have concerns about your gaming activity, the Responsible Gaming section provides tools and resources to help you manage your play.
When you access hiyangplus from your mobile browser or any other device, we automatically collect certain technical information, including your IP address, device type, operating system, browser version, screen resolution, and general geographic location derived from your IP address. This data helps us optimise the platform for the devices most commonly used by players in the Philippines, diagnose technical issues, and detect suspicious login attempts or account access from unfamiliar locations. We do not use device data to build individual advertising profiles or to share with third-party advertisers. Session cookies and similar technologies are used solely to maintain your login state and improve platform functionality; you can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform performance.
If you contact our support team through your account dashboard, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution provided. This data is used to resolve your query, improve our support processes, and maintain a record of any commitments or decisions made during the interaction. We may also send you transactional communications — such as deposit confirmations, withdrawal updates, and security alerts — to the email address or mobile number registered on your account. You may opt out of non-essential communications at any time through your account notification settings, though transactional and security messages cannot be disabled as they are necessary for the safe operation of your account.
hiyangplus does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict data processing agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of hiyangplus, our players, or the public. Any third-party service providers we engage are required to handle your data in accordance with applicable Philippine data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to us.
As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 (Republic Act No. 10173), including the right to be informed about how your data is processed, the right to access the personal information we hold about you, the right to correct inaccurate data, and the right to object to processing in certain circumstances. You also have the right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact our support team through your account dashboard, and we will respond within the timeframe required by applicable law. We are committed to handling all data rights requests promptly, transparently, and in full compliance with Philippine regulations. If you believe your data rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance policies. When data is no longer required for any lawful purpose, we securely delete or anonymise it in accordance with our data retention schedule. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with applicable financial regulations. Gaming activity logs are retained for a shorter period unless they are relevant to an ongoing dispute or regulatory inquiry. If you close your account, you may request confirmation of the data we continue to hold and the legal basis for retaining it by contacting support through your account dashboard.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players through the platform and update the effective date shown below. Continued use of hiyangplus after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If you have any questions about this policy or our data practices, please visit the FAQ page or contact our support team through your account dashboard.
Last reviewed: 2025. This Privacy Policy applies to all players accessing hiyangplus from the Philippines. For questions, visit the FAQ page or contact support through your account dashboard.
Have questions about how we handle your data? Our FAQ covers the most common queries, or you can register a free account and manage your privacy settings directly from your dashboard.