Gaming should always be a source of entertainment, not stress. At hiyangplus, we provide every Philippines player with the tools and information needed to keep their play healthy, balanced, and fully in control.
At hiyangplus, we believe that online gaming and sports betting should always remain a leisure activity — something you enjoy in your free time, not something that takes over your daily life. We are committed to providing every player in the Philippines with a safe, transparent, and enjoyable environment where entertainment comes first. Our responsible gaming framework is built around three core principles: awareness, control, and support. We want every player to understand the risks associated with gambling, to have practical tools that help them stay within their personal limits, and to know that help is always available if they ever feel their gaming habits are becoming a concern. This page outlines everything you need to know about how hiyangplus supports responsible play.
You can set a daily, weekly, or monthly deposit limit on your hiyangplus account at any time through your account dashboard. Once a limit is in place, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. This gives you a reliable financial boundary that prevents impulsive overspending. Lowering your limit, on the other hand, takes effect right away with no waiting period. We strongly encourage all players to set a deposit limit that reflects their personal entertainment budget in Philippine pesos before they start playing.
Losing track of time is one of the most common ways gaming sessions extend beyond what a player originally intended. hiyangplus lets you set session time reminders that notify you when you have been playing for a set duration, whether that is 30 minutes, one hour, or any interval you choose. When the reminder triggers, you can decide to continue or log out — the choice is always yours. These reminders are a simple but effective way to stay aware of how long you have been on the platform. We recommend setting a reminder that aligns with your daily schedule so that gaming never cuts into time meant for family, work, or rest.
If you feel you need a short pause from gaming, you can activate a temporary break on your account for a period of your choosing — from 24 hours up to several weeks. During a break, you will not be able to log in, place bets, or access any gaming features on the platform. This tool is ideal for players who want to step back and reassess their habits without committing to a full self-exclusion. At the end of the break period, your account will automatically reactivate, and you can return to the platform at your own pace. Taking a break is a sign of self-awareness, and we fully support players who choose to use it.
For players who feel they need a longer or more permanent break, hiyangplus offers a self-exclusion option that closes your account for a minimum period of six months, with longer durations available up to permanent exclusion. Once self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed, and no exceptions are made. During the exclusion period, you will not receive any promotional communications from us. If you believe you have a gambling problem, self-exclusion is one of the most effective steps you can take, and we will process your request promptly and without judgment. We also encourage you to seek support from professional organisations that specialise in gambling-related concerns in the Philippines.
Your full gaming and transaction history is available at any time through your account dashboard. Reviewing your activity regularly is one of the best habits a player can develop, as it gives you a clear, factual picture of how much time and money you have spent on the platform over any given period. You can filter your history by date range, game type, or transaction category to get the specific view you need. If you notice patterns that concern you — such as increasing session lengths or deposit amounts — this is a good moment to use one of the limit or break tools described above. Transparency about your own activity is the foundation of responsible play.
hiyangplus strictly prohibits anyone under the age of 21 from registering or playing on the platform, in line with Philippine gaming regulations. During registration, we verify your age using the information you provide, and we may request additional identity documents at any time to confirm eligibility. If you share a device with younger family members, we strongly recommend using device-level parental controls and never saving your login credentials in a shared browser. Any account found to belong to a minor will be closed immediately and all funds returned in accordance with our terms. Protecting young people from exposure to gambling is a responsibility we take seriously at every level of our platform.
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following signs may indicate that your gaming habits have moved beyond healthy entertainment and into territory that deserves attention. If several of these apply to you, we encourage you to use the self-exclusion or break tools on your account, speak to someone you trust, or reach out to a professional support service.
Spending more money than you planned or can afford, and feeling unable to stop even when you want to.
Chasing losses by placing larger bets in an attempt to recover money you have already lost.
Neglecting work, family, or personal responsibilities because of time spent gaming.
Feeling anxious, irritable, or restless when you are not able to access the platform.
Borrowing money or selling personal belongings to fund your gaming activity.
Hiding your gaming activity from family or friends, or feeling shame or guilt after playing.
If you recognise any of these patterns, please visit the FAQ page for guidance on using our account tools, or contact our support team through your account dashboard. You can also reach out to the Philippine Amusement and Gaming Corporation (PAGCOR) or local mental health services for professional assistance.
Need to set a limit, take a break, or simply learn more about staying in control? Your account dashboard has everything you need. If you have questions, our FAQ is a great starting point.